2nd credit check

[LG214]

I ordered an additional handset online on Sat and got approved. I was asked if I wanted to sign

the credit agreement there and then or have it emailed to me so I opted to have it emailed I then was presented with the payment screen but then my phone crashed so couldn't pay the upfront fee 

I have rung today they have no record of my order on the system and will need to reorder with a second credit check, I have evidence that they carried out the credit check as it's my clearscore

app which I sent to them but they said there is nothing they can do. Surely this can't be right or fair 

Has anybody else had a similar issue 

[caesarome]

@LG214 

As the first order didn't complete due to your phone issue then starting again by placing the order again will see you being credit checked again and as such I should imagine there is no way round this as Sky have told you they could not see the original one you placed.