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Discussion topic: 2 SIMS - only one showing

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Lynn81274
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This message was authored by Lynn81274 This message was authored by: Lynn81274

2 SIMS - only one showing

‎21 Oct 2024 08:41 AM

Hi

 

I have 2 SIMS - one for me and one for my partner, when I log on, it only shows my partners which therefore doesnt allow me to roll back my data.  Does anyone know how I can rectify this please?

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63johnw
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This message was authored by 63johnw This message was authored by: 63johnw

Re: 2 SIMS - only one showing

‎21 Oct 2024 09:55 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lynn81274  you will need to call sky on 150 as it sounds like, for whatever reason, that the other sim has somehow been ordered on a different account. Sky will help locate it and explain your options. 

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Lynn81274
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This message was authored by Lynn81274 This message was authored by: Lynn81274

Re: 2 SIMS - only one showing

‎21 Oct 2024 09:58 AM

Many thanks - appreciate your response

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