Discussion topic: 2 SIM cards active - 1 needs cancelling

This message was authored by: Allysia1 · ‎13 Nov 2023

Can anyone help?

I bought a new phone and now have 2 SIM cards running, I want to use the new sim with its benefits but keep my old number. Currently have 2 running side by side and seem to be going round in circles on the sky app.

Thanks

This message was authored by: 63johnw · ‎13 Nov 2023

Hi @Allysia1 you can't port your old number onto the new sim with sky. You can port it to another network on PAYG then port it onto the new sim. You need to call sky on 150 to cancel one sim, if you ask they may put the new plan on the old sim but that's not guaranteed.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

Discussion topic: 2 SIM cards active - 1 needs cancelling

2 SIM cards active - 1 needs cancelling

All Replies

Re: 2 SIM cards active - 1 needs cancelling

Was this discussion not helpful?

Search Sky Community

Start a new discussion