sky go not working on PC windows 11

[JulieMc21]

My Sky Go checks for updates, says it is downloading but never does. it just stays on the blue screen.  I have tried uninstalling and installing again, I have checked my firewall and I do not have Citrix installed. Can anyone help with this please?

[Greenfingers001]

Hi there @JulieMc21 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[JulieMc21]

Thanks