sky go error code 1404

[Les+Hutt]

Hi,  I have a macbook pro running macos sequoia 15.6. I have installed sky go app using rosetta 2,  the app opens but when I try to watch on the computer I get  sky q is currently unavailable with error code 1404. I have removed, rebooted and reinstalled.   sky sports app is installed which when opened takes me to a login and plays with no problem.  Appreciate any help with this frustrating  problem.

[caesarome]

@Les+Hutt 

Make sure you are logged in with the correct ID/email

Something else to try is to go to skyid.sky.com/signin/skycomlinked and enter details when it asks for your postcode. Account info will then be activated so try Sky Go again.

[Les+Hutt]

Thanks for your reply tried as you suggested, unfortunately still have the same problem.

[caesarome]

@Les+Hutt 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295