@JohnCorner101 wrote:
could have another account with same email from way back and a conflict.
If you have used the same email address with both accounts then that could be the issue so you will need to first remove it from the old account first so log into the old account here to do that:
https://www.sky.com/myaccount/my-details
Then delete the email address by providing another one and logout of this account
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