loading wheel skygo desktop app

[Annabelb123]

loading wheel permanently there. doesnt fix when uninstalling app

[caesarome]

Have you tried a complere removal of the app and the hidden files and folders it uses as per this:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

[Annabelb123]

does this work on a mac?

[caesarome]

This is what you need to do with a Mac:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

[Annabelb123]

 ~/Library/Application Support/ 

this doesnt produce anything, it is just blank?

[caesarome]

Sorry I can't help any further as I don't have a Mac.