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Discussion topic: Email verification error and broken QR code/link on Apple TV 4K

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This message was authored by: JB1394

Email verification error and broken QR code/link on Apple TV 4K

My Sky Go is not working on my Apple TV (4k 2nd Gen).
It's working on all other devices (iphone/ ipad/ Macbook).
I have Whole Home Pack as well. 

I have verified my email when I setup my account inclduing 2 factor authentication (which gave me a recovery code).
I also have a security question which I even changed in an attempt to see if this would resolve it. Which it did not. 

On Apple TV it says could not login and asks me to verify email yet my email is verified. When I try go to the website or use QR code, it takes me to a screen dsiplaying code which I can not use to verify email address. So I am stuck.

I really need to get this working as the Apple Tv is my main media device.Apple TV screenIMG_2943.jpg

 

Moderator note: Edited title for clarity.

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This message was authored by: PC1972

Re: Unable to access Sky Go on AppleTV, not verified email

Same issue following renewal. Its been working for years with no issues. Now get the same QR which leads nowhere. Tried email and Sky ID to login on apple TV. Same result. Changed security question, initiated 2 step none worked. Let me know if anyone finds a solution.

This message was authored by: S-M

Re: Unable to access Sky Go on AppleTV, not verified email

Did you get any further with this?   Like many on this thread, same issue here - SkyGo works just fine on Mac, iPad etc but getting the daft QR code on the Apple TV.

 

Security question setup, tried deleting/reinstalling the app - no joy.

This message was authored by: jwoody1

Re: Unable to access Sky Go on AppleTV, not verified email

I'm getting the same problem. 'Verify my email' follow the QR code to a wall of code.

No problems using Sky Go on mobile, but Apple TV not working. I'm using a sub account of the main whole home family account.

This message was authored by: PJordan79

Re: Unable to access Sky Go on AppleTV, not verified email

Same issue unfortunately. 

 

Tried the security question trick, resetting, removing etc. No joy so far. 

 

 

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