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Discussion topic: Unable to access Sky Go just keep getting “your device needs to be authorised…”

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Message posted on ‎18 Sep 2024 03:29 PM

Unable to access Sky Go just keep getting “your device needs to be authorised…”

Always used to get Sky Go but last couple of months, although I get the TV guide, I am unable to watch or download any programmes I just get the message "your device needs to be authorised...".  I have tried all suggestions - delete and reinstate App, turn on/off iPad, turn off VPN, change browser etc but to no avail. Any help much appreciated.

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Avatar for caesarome
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Message posted on ‎18 Sep 2024 04:45 PM

Re: Unable to access Sky Go just keep getting “your device needs to be authorised…”

Posted by a Superuser, not a Sky employee. Find out more

What device is the app installed on ?

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Message posted on ‎18 Sep 2024 04:50 PM

Re: Unable to access Sky Go just keep getting “your device needs to be authorised…”

It is an iPad mini 4.

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Message posted on ‎18 Sep 2024 05:05 PM

Re: Unable to access Sky Go just keep getting “your device needs to be authorised…”

Posted by a Superuser, not a Sky employee. Find out more

Do you have private relay enabled on it ?

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Message posted on ‎18 Sep 2024 06:25 PM

Re: Unable to access Sky Go just keep getting “your device needs to be authorised…”

Private relay?

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Message posted on ‎18 Sep 2024 07:33 PM

Re: Unable to access Sky Go just keep getting “your device needs to be authorised…”

Posted by a Superuser, not a Sky employee. Find out more

https://support.apple.com/en-gb/102602

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