Trying to upgrade or change package on sky app or website but keep getting a technical issue

[Sminkypinky1]

 

[caesarome]

You can upgrade or change your package by calling Sky as that will be the quickest way to do it if the website or MySky app are throwing up errors.

[Sminkypinky1]

I appreciate this but there is no point to having a website if i cant access it. I have been trying to get sky to sort this for a couple of years without really getting anywhere 

[caesarome]

I can alert the messaging team for you who will be in touch tomorrow via a chat (not live) on here, other than that I'm not sure what else can be done so let us know if you would like this.

[Sminkypinky1]

That would be great thanks. Willing to try anything 

[caesarome]

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Sminkypinky1]

Excellent thanks

[Lisa-P1987]

Thanks for escalating this. We’ve sent Sminkypinky1 an invite to chat.

[Addie15]

Update-We are closing this chat session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Andrew6666]

Sky has been like this for many yrs and still to this very day, yet they still dont get it sorted even after myself saying about it you are better off phoning them