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Discussion topic: To enjoy this service, please upgrade your subscription

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This message was authored by: Mattieb79

Message posted on ‎12 Oct 2023 07:04 PM

To enjoy this service, please upgrade your subscription

I'm getting the message To enjoy this service, please upgrade your subscription anytime I try to watch something on Sky on iPad and iPhone.

I have the correct subscription and have been watching ok up till now.

Any suggestions?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎12 Oct 2023 07:38 PM

Re: To enjoy this service, please upgrade your subscription

Posted by a Superuser, not a Sky employee. Find out more

A few questions:

 

Are you new to Sky or a returning customer who was away for more than 12 months ?

What are you trying to view ?

Is the app connected to a Sky Q box ?

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This message was authored by: Mattieb79

Message posted on ‎12 Oct 2023 08:05 PM

Re: To enjoy this service, please upgrade your subscription

Hi thanks for getting back to me.

I'm a returning customer who was away for over 12 months.

I'm trying to watch a few different box sets on Sky Atlantic but I get the message for every channel.

How can I tell if the app is connected to the sky box? I just signed in with my user information.

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