Skygo not working

[Clem4]

My skygo on mobile or tablet doesn't work.

[caesarome]

@Clem4 

What is happening, if you see an error message what does it say ?

[Clem4]

I get the message

'please upgrade my account.
My account is fully paid and I cannot get even the local tv on line

[caesarome]

@Clem4 

Is your account linked as per this:

https://www.sky.com/help/articles/sky-id-link-new-choose

[Clem4]

Yes, it's linked. I had a broadband account with Sky 3 years ago and have recently rejoined. When I first rejoined, I logged in using my previous Sky ID and linked my new account and my Broadband order appeared. I then went on and added Sky Stream as a new subscription on the account and it worked right away, including Sky Go. However, a few days later, I got my broadband connection and my Sky broadband router and once my Sky broadband was up and running, my Sky Go stopped working and gave the error message about upgrading my subscription. My Sky stream is still working. I have been on to Sky many many times and they keep telling me to uninstall and reinstall Sky Go, they have relinked my Sky ID twice. All to no avail. They now keep fobbing me off and telling me to wait anything between 48hours and 10 days. I feel like it's a simple issue that can be solved easily, but no getting any joy and just more and more frustration!! 

[caesarome]

@Clem4 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Brill+Gill]

Hi @caesarome, thanks for escalating this. We’ve sent @Clem4 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[McGerry]

I have the exact same issue and was given the exact same [removed] response about installing, reinstalling etc and I had both an Android and an iPhone device. I've been months on this. The fault is not on my end it is as simple as that, I have a relatively top tier subscription and can not watch anything while out and about. Sky Stream rules dictate you cannot move your puck either so it's not like I can bring that with me. Asked to speak to a manager but one was not made available, even when I gave a reasonable 48 hour advance notice. This is a disgrace. I'm under a min term contract but as I'm not getting the service I pay for I will be breaking it and woe betide they try hold me to it as I will bring all my documentation to a judge with a representative from the regulator. Gloves are off SKY

Moderator Actions: Removed inappropriate language