SkyGoApp telling me to upgrade subscription

[SharonBorland]

I have spoken to 5 teams, given various numbers and nobody is able to resolve this.

When I log into skygo app and try to watch or download to phone I get message saying something went wrong and to upgrade by subscription. I have Sky Q with Ultimate TV package which is eligible to use SkyGo. I am able to log into app and MySky app with my account.

I have tried u installing, reinstalling, logging out and in, clearing cache, logging back in. Even tried creating an account with different email and linking to my sky account number and nothing works, still same message.

I believe this is going to be an issue with the fact that I cancelled the Sky Stream withingn14 days if joining Sky and changed over to Sky Q instead. I suspect that my account has not been synced to my SkyQ subscription account and will need the developers to change this. I have voiced this to the various Sky team members but everyone is dismissing that and ignoring it.

[caesarome]

---

@SharonBorland wrote:

I believe this is going to be an issue with the fact that I cancelled the Sky Stream withingn14 days if joining Sky and changed over to Sky Q instead. I suspect that my account has not been synced to my SkyQ subscription account and will need the developers to change this. I have voiced this to the various Sky team members but everyone is dismissing that and ignoring it.

---

That could well be the issue so after cancelling Sky Stream was Sky Q put on the same account or was a new one created for this ?

[SharonBorland]

It was put to the same account

[caesarome]

@SharonBorland 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 9pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[arcadeavenger]

Thanks for escalating this @caesarome . We’ve sent an invite to @SharonBorland to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.