SkyGo randomly closing on Macbook Pro 23 (Sequoia 15.2)

[JW1975]

Hi there.

SkyGo keeps randomly closing on my Macbook Pro (2023).  There seems to be a pattern where it drops when a show jumps to adverts but that is not always the case.

I have done a full removal of the app and re-install alongside re-boots of the Macbook and the problem has not cleared. It has happened 4 times this morning alone.

Is there anything that can be done?

[Tom-W19]

Hi @JW1975 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[SKEast]

Sky Go App will not connect for me running Sequoia 15.2. It won't even open - nothing- zilch!

I have only just changed to a newer Mini Mac because Sky warned that my previous Mac Computer ran a now obselete operating system that could not be updated and  would no longer supported by Sky Go. So, I have the most up to date Mac OS and Sky Go does not work at all. I am very unhappy. I have had no response from Sky. I called 'Technical Help' and they had no idea how to assist. I want to join the private discussion.

[JW1975]

@Tom-W19

This is still happening and it's becoming increasingly frustrating.

More so when one compares the reliability and functionality of the Sky Go app to TNT's offer.  Given what we pay, this app is dreadful.