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This discussion topic has been answered Discussion topic: SkyGo on Tablet

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Message posted on ‎22 Apr 2025 02:02 PM

SkyGo on Tablet

When attempting to watch SkyGo on  my tablet, I get the message, " Your device needs to be authorised".

I have deleted and released the SkyGo app and the fibre broadband is working fine.

 

Very frustrating Sky ...

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Message posted on ‎22 Apr 2025 06:03 PM

Re: SkyGo on Tablet

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@Albeee 

Are you using a VPN because if you are then it needs to be turned off when using Sky Go.

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This message was authored by: caesarome Answer

Message posted on ‎22 Apr 2025 06:03 PM

Re: SkyGo on Tablet

Posted by a Superuser, not a Sky employee. Find out more

@Albeee 

Are you using a VPN because if you are then it needs to be turned off when using Sky Go.

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Message posted on ‎22 Apr 2025 07:40 PM

Re: SkyGo on Tablet

Great, many thanks for that, will check it out.

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Message posted on ‎23 Apr 2025 04:35 PM

Re: SkyGo on Tablet

Sadly, VPN was not connec ted so back to square one ....

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Message posted on ‎23 Apr 2025 04:43 PM

Re: SkyGo on Tablet

Posted by a Superuser, not a Sky employee. Find out more

@Albeee 

What tablet do you have and have you rebooted it now the VPN as been turned off as that message about the device needing to be authorised can be used by a VPN.

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