@Kirsten13
Try rebooting your PC and then trying again to use the app and if that hasn't worked the only other thing to try is to uninstall the app and the hidden folders by following these instructions:
Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:
Sky
Sky Go
And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.
Reboot your PC and then download and install the Sky Go app again.
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