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Discussion topic: Sky go

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This message was authored by: LexusIS200

Message posted on ‎31 Dec 2024 06:52 PM

Sky go

My SKY Q box is active to use my iPad but when you try to use SKY GO on the iPad or phone I get an error 50-2 and that no Q box is found?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎31 Dec 2024 07:41 PM

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@LexusIS200 

Do you have a multicsreen subscription on your account as this is required before you can connect the Sky Go app to your Sky Q box.

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This message was authored by: LexusIS200

Message posted on ‎31 Dec 2024 10:04 PM

Re: Sky go

Yes

 

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This message was authored by: caesarome

Message posted on ‎31 Dec 2024 10:18 PM

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@LexusIS200 

A couple of things to try:

 

Go to Settings > Sky Go > Location and turn off Precise Location off.


If you use a VPN make sure this is turned off.

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