Sky go

[Kirsty2023]

Hi. I cannot seem to watch anything on my sky go ap on my ipad. It keeps coming up with either a fault code or tells me my device needs authorising. It works fine when im on home network but when i hotspot it onto my sky mobile thats when i get the issues. 

[Greenfingers001]

Hi there @Kirsty2023 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Kirsty2023]

The issue is not solved

[caesarome]

@Kirsty2023 

It appears from what Sky have said that you didn't respond to the chat invite so if we alert Sky again will you be able to respond within the 48 hours timescale ?