A few questions:
Are you new to Sky ?
Have you been a customer in the past who has left and come back after 12 months or more of being away ?
If not how long have you been a customer ?
Are you a Sky Q customer and if so do you have Multiscreen on your account ?
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
