Sky go subscription

[HannahJ23]

Hi there,

We pay for the subscription which includes all channels but our sky go up isn't letting us use a lot of those channels and is saying we don't have the subscription for it.

Please can someone help? 

thanks

Hannah

[caesarome]

@HannahJ23 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @HannahJ23 an invite to chat.