Sky go on PS4 login incorrect message

[Bossmantoday1]

Hi, we have a PS4 and SkyGo Extra package, yet when trying to login to Sky Go in the PS4 we are getting an error message saying the details do not match the records. The PS4 is up to date. And Sky have already tried re-setting my account. How do we resolve this please? Thanks

[caesarome]

@Bossmantoday1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Bossmantoday1]

Thank you I'll wait for the bubble, thanks again

[Bossmantoday1]

No chat bubble yet

[Tom-W19]

Thanks for escalating. We've sent an invite to @Bossmantoday1.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks