Sky go not working sti

[Kar7]

Despite several phone calls with your team sky go continues to not work. I am totally disappointed that after all the time and conversations there still is no sky go- please put a manager in charge of this today to rectify this problem immediately. I am not getting the service that I am paying for and you need to sort fully - I am fed up being brushed off that it will be sorted on 3 days. 
please confirm that a manager is dealing with this as I am not prepared to waste any more of my time going over the same things- if it is easier to provide me with an engineer and new box please advise but I cannot take this disappointing situation any more. 
kind regards Karen

[Annie+UK]

FYI, This forum is primarily customer-to-customer help, you're not talking to Sky support

[caesarome]

@Kar7 

As we are just customers here can you start from the beginning and let us know what device the Sky Go app is installed on and what is happening ?