Sky go extra not working on PS4

[JScott1826]

I've recently renewed my contract, and since renewing Sky Go Extra has stopped working on my PS4. When trying to access I get the message, "To watch this programme you will need to purchase the Sky Go Extra package.". I had this previously through SkyVIP, and my sky go app still shows it as Sky Go Extra.

[caesarome]

@JScott1826 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent JScott1826 an invite to chat 🙂 

[Lisa-P1987]

Update - We have spoken to JScott1826, found that they had moved to Sky Glass which removed the Sky Go extra and the VIP offer. Customer then moved back to Q and the offer for free Sky Go Extra was  no longer available. 

Customer has been given contact info for team to get this added back on with the offer. 🙂