Sky go error

[Candi06.]

I'm trying to watch Sky go and I am getting the message....

'something went wrong. Please contact our customer services team for help and quote the error code below to get things going again. 
Code: PFE 9500-IH '

does anyone have any tips on how to fix this please or do I need to make the dreaded call?? 

[Vully]

Hi

I had that error at the weekend, when the power cord to the PC was knocked out while watchimng a recording from the main 2Tb Sky Q box.

After a lot of looking around the intenet, I got it working again.  Sky Go continued to work on another PC so it was just a problem on my PC.

In users / roaming / app data there are 2 folders referring to Sky and SkyGo.   Delete them.

Then uninstall Sky Go programme.

Restart PC.

d/load and reinstall Sky Go prog.

Should work.

Search on 'net for better instructions in case I forfgot something!

[Vully]

 did have a 4002 error on sky go app last night, but uninstall / reinstall worked again.

[Daniel0210]

@Candi06. 

Your duplicate post has been removed. Another thread isn't required. 

[caesarome]

@Candi06. 

Try connecting an external speaker to your PC or Mac that you are using.

Or try reducing your sound settings from 24 bit 384 Khz to 16 bit 44.1 Khz within Windows sounds settings.