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Discussion topic: Sky go error 0-01 cannot connect sky go network

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This message was authored by James2025 This message was authored by: James2025

Sky go error 0-01 cannot connect sky go network

Good day.

I have changed nothing within my sky package, and out of the blue this has now appeared for over a week whenever I try to watch anything. I have deleted, reinstalled, restarted but nothing makes this error go away. I have read a few replies where someone from sky has contacted them and fixed the issue, please may I request the same help.

Thanks 

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky go error 0-01 cannot connect sky go network

Posted by a Superuser, not a Sky employee. Find out more

@James2025 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

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James2025
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This message was authored by James2025 This message was authored by: James2025

Re: Sky go error 0-01 cannot connect sky go network

Thank you.

 

Worth noting I'm trying to load sky go on android, Mac, pc and all day 0-01 error or 1404 error. I have sky sports pack as well.

 

Very odd it just stopped working last week. Only thing to note, is about 6 weeks ago I changed to sky full fibre broadband, but it worked fine after the switch. 

 

Cheers

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky go error 0-01 cannot connect sky go network

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @James2025.

Thanks
Tom
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