Sky go eating data allowance

[Nath88]

Each time i watch anything on my sky go app it eats a chunk of my data allowance, over the past few months ive had to use all the data saved in my piggy bank to add to my data because of how much sky go app was using. Ive run through over 200gb out of my piggy including my monthly allowance, to the point ive had to up my allowance and have stopped watching sky go unless connected to wifi.

Is there a way of being refunded data at all or can someone help sort the issue with sky go app, i am the account holder and have logged into the app with my details .

[caesarome]

@Nath88 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Nath88 an invite to chat.

[TimmyBGood]

@Nath88 

One point which comes to mind is that 200Gb is a fairly extraordinary amount of data to use for what's supposed to be intermittent content consumption over cellular data: the Fair Use Policy does indicate that viewing should use WiFi where possible.