Sky go 0-01 error

[Vikki+Bxt]

I've just downloaded the sky go app.. but everything I try to watch I get the 0-01 error 

[caesarome]

Are you a new customer to Sky or are you returning after being away for 12 months or more ?

[Vikki+Bxt]

Been with sky for 10+ years

[caesarome]

Have you used the Sky Go app before this evening as you said you have just downloaded it ?

[Vikki+Bxt]

No it's the first time trying to use it 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Vikki+Bxt an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks