0

Discussion topic: Sky glass keeps closing down

Reply
Avatar for Eddy25
Level 0 icon
What's this?
This message was authored by: Eddy25

Message posted on ‎31 Oct 2025 10:33 PM

Sky glass keeps closing down

I chose a programme it says please wait your programme is loading, the programme is on the screen while this message is on the screen, the prograame switches off and the message says there is a technical fault. Tried various programmes and the same happens again.

 

Had sky glass for about 8 weeks

Report post
Post 1 of 2
90 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice

Message posted on ‎01 Nov 2025 07:13 AM

Re: Sky glass keeps closing down

Posted by a Superuser, not a Sky employee. Find out more

Sounds like you may have an intermittent or local network issue.

How is your Sky Glass connected, wifi or ethernet?


Can you do a network speed test on your Sky Glass TV.
Launch Netflix on your Sky Glass TV (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a handful of times, say over a half hour period
What is your speed?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 2 of 2
40 Views
0 Likes
Reply
Reply