Sky Go subscription error

[Chris8504]

When I try to watch something on sky go it comes up with a subscription error.

[caesarome]

Are you new to Sky or have you returned after being away for a year or more ?

[Chris8504]

I have been with sky for a while. I've just booked a home move so don't know if that has anything to do with it.

[caesarome]

It shouldn't do so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Chris8504]

That's great thanks for your help

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Chris8504  an invite to chat.

[Mr+Flibbles+86]

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Chris8504]

Hi yes I still assistance with this 

[caesarome]

@Chris8504 

I have alerted Sky again for you but again if you don't respond within 48 hours the chat will be closed again.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Chris8504  an invite to chat.