Sky Go problem

[Tam1945]

My father is in hospital and has been trying to use Sky Go on the hospital Wi-Fi. However when he tries to use it he gets a message saying his device "needs to be authorised".

I read some advice to remove his tablet from device list then reboot the tablet, but it didn't help. I also tried uninstalling and reinstalling the Sky Go app but he still gets the same message.

Any other suggestions? He is using a Samsung Galaxy tablet if that makes a difference and doesn't have access to mobile data.

Thanks

[caesarome]

@Tam1945 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂