Sky Go on new laptop

[becks5]

Ive added a new PC on Sky Go but when i go to play a programme i get error code PFE9500. 
ive spoken to customer service who say problem with pc but no suggestions to help! 
weirdly the adverts play so im confused as to how to resolve issue.

[caesarome]

Try connecting an external speaker to your PC  that you are using.

Or try reducing your sound settings from 24 bit 384 Khz to 16 bit 44.1 Khz within Windows sounds settings.

[becks5 · Accepted solution]

Thanks for advice speakers were disabled which has solved problem.