Sky Go not working on new laptop

[Brynsta]

So I recently upgraded to a new laptop, pretty high spec ASUS vicious S (AMD Ryzen AI 9, AMD 880 Graphics, 32GB Ram and 1TB SSD) 

For some reason it is extremely slow to open, it also when opens, completely lags when you try and play something live, for example I was watching the darts last night and when you play the live stream it opens up, but if you hover on the screen and try and use the full screen button, or adjust volume, the overlay just freezes on the screen (that's if it comes up at all) if it does and you press the full screen button it might go full screen after 2 minutes, but the little overlay will stay up, and at the smaller screen size, so it covers up the picture. 

had no problems with my smaller and lesser spec laptop, any advice? Also, one I load a stream, the only way to close it and do anything else is to force close the app and restart it again. The rest of the menu and interface is fine, only stops working when actually streaming a channel. 

[Addie15]

Hi there, @Brynsta. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147