Sky Go not working on MacBook Pro after updates

[rk96]

Hello, 

My SkyGo app on my MacBook Pro has not been working for months now. I have read though multiple threads already and done all the suggestions, uninstalling it, updating it, updating my laptop etc - I have tried these all various times. It still does not work, the app opens and then just the menu bar and a blue page with a white animated circle shows. 

As SkyGo is part of what you pay for with Sky, I would really appreciate a solution to making this work again. 

To reiterate, I have the latest mac update and the latest app update as of this morning (12/11/24 09:54)

Thank you! 

[Tom-W19]

Hi @rk96 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[InCredit]

Hi @Tom-W19,

I also have the exact same issue 🙂

Thanks

[Greenfingers001]

Hi there @InCredit , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[blurred_grammar]

Hi, I am having the same issue with Sky Go