Sky Go not working on Mac - error 001

[Grace+Tallulah]

I have redownloaded, unintalled and rebooted my mac several times. I have done everything to get rid of error 001 on the Sky Go App and this has not worked. 

I used to use this app daily and haven't beena able to use it for months now. Please help me so it works on my mac again. 

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[meyow]

Is there any update on this? Getting same error 001 and have tried everything to no success. Sky Go worked fine on my Mac before now. Please help!!

[Tom-W19]

Hi Grace+Tallulah

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Mrtn]

I require some assistance on this also. Getting same error 001 and have tried everything to no success. Please help!

[caesarome]

Are you using a PC or a Mac, either way if you have a firewall installed then make sure you have let Sky Go through it.

[Bobstaa84]

I too cannot get sky go to load always get cannot load error 001 ever since i upgraded my macbook, ive uniunstalled, reinstalled, restarted... no luck... help!

[David+MacIver]

I am having this same problem. I got a new laptop recently and now Sky Go won't work at all on my laptop. I have tried deleting and re-installing etc and nothing seems to work. I am in hospital and just want to watch the football 

[CagsBeech]

How do you know if a firewall is restricting? And how do you set it not to?

[David+MacIver]

Don't worry - it was a rogue Sky Go file/foldee in a library that needed deleting before reinstall.

All working fine now.

[digglerthelegend]

I've uninstalled, deleted every possible Sky Go related file/folder, reinstalled and still get the same message.

[skyamateur]

Just had this issue myself but found an answer from another user that worked for me: 

I managed to eventually get it working on M2 Mac by following these steps.

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

8. Sign in

9. Bingo!

[digglerthelegend]

Got it working on both M3 Mac and M3 Macbook Pro by doing the following:

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

8. Sign in

9. Bingo!

Thank you to @OwainGlyndwr for posting this in another thread.

[digglerthelegend]

@skyamateur 

Sorry, Your post wasn't showing when I added my reply.

[Jay631]

I can't get this to work. I've deleated everything I could find, which wasn't anything other than the app and installer. The library searches brought up other stuff but nothing sky.

Repeated 4 or 5 times but still error 001