Sky Go not working on Apple TV

[KK25]

Sky go is not working on Apple TV. Reports a technical error has occurred. When I log out and back in it says that a multi screen subscription is required. However I do have Sky Multiscreen listed as one of my products.. so unsure why this is not working....

[caesarome]

@KK25 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @KK25 an invite to chat.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Stamp2308]

I am having the same issue. 

is there a solution for this?

tried all the obvious