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Discussion topic: Sky Go not working on Apple TV

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This message was authored by IanD176 This message was authored by: IanD176

Sky Go not working on Apple TV

When trying to login to the Sky Go app on Apple TV I get the error message 'Something went wrong. Please try again'. I've deleted the app and reinstalled, but that doesn't work. I can use the app fine on iOS. 

Any ideas or help?

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go not working on Apple TV

Posted by a Superuser, not a Sky employee. Find out more

Do you have a multiscreen subscription ?

Does your password contain anything that isn't a letter or a number ?

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IanD176
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This message was authored by IanD176 This message was authored by: IanD176

Re: Sky Go not working on Apple TV

Yes I have a whole home subscription. And yes my password does contain characters other than letters/numbers. And the password is entered correctly as it's copied in directly from my phone. 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go not working on Apple TV

Posted by a Superuser, not a Sky employee. Find out more

Try changing your password so it only contains letters and numbers:

 

https://skyid.sky.com/resetpassword/

 

While this is a long shot it has worked for others previously with this error.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
IanD176
Topic Author
This message was authored by IanD176 This message was authored by: IanD176

Re: Sky Go not working on Apple TV

No changing password doesn't work

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