23 Dec 2022 11:21 PM
When trying to login to the Sky Go app on Apple TV I get the error message 'Something went wrong. Please try again'. I've deleted the app and reinstalled, but that doesn't work. I can use the app fine on iOS.
Any ideas or help?
24 Dec 2022 05:53 AM
Posted by a Superuser, not a Sky employee. Find out moreDo you have a multiscreen subscription ?
Does your password contain anything that isn't a letter or a number ?
24 Dec 2022 07:09 AM
Yes I have a whole home subscription. And yes my password does contain characters other than letters/numbers. And the password is entered correctly as it's copied in directly from my phone.
24 Dec 2022 09:46 AM
Posted by a Superuser, not a Sky employee. Find out moreTry changing your password so it only contains letters and numbers:
https://skyid.sky.com/resetpassword/
While this is a long shot it has worked for others previously with this error.
25 Dec 2022 12:36 AM
No changing password doesn't work
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