Sky Go not connecting on Mac

[Tomwall]

I have been trying for over a year now to get my Sky Go to work on my Macbook. It worked fine on my last Macbook but now I have gotten a new one it has not been able to work. 

I have tried all the suggestions of clearing all Sky Go info from my Mac and then reinstalling but all that happens is i reinstall and get the error code 001 (we are having problems connecting you). 

Is someone please able to contact me to get this sorted 

[Greenfingers001]

Hi there @Tomwall , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Tomwall . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[NickD3]

I have the same problem with a new imac   Code 001 .

Have downloaded Rosetta as prompted.  Still no joy.

[TPD]

Just to say, I was having downoad issues for weeks.  Tried again today, and it all worked - maybe Sky fixed thier download files?

I didn't change a thing on my system,

[NickD3]

Still no joy.  Tried deleting the app and downloading again but same 001 error.

[Tomwall]

Just to update. It now works. Feed is delayed by 2 mins for live sport. But works