Sky Go is not functioning

[Tascon]

After 21 years with Sky ( diamond member) I cannot get Sky Go to function. It just says " cannot connect with server". Everything else works perfectively.

what is going on. Your virtual assistant is a disgrace particularly as other companies use AI.

if you can't sort it out then advise me and I'll change to a different company

[Tascon]

God your sky community is worse than the virtual assistant!

[caesarome]

@Tascon 

This is a community where Sky customers help each other, it is not a route where you can talk to Sky.

What device do you have the Sky Go app installed on ?

Are you using a VPN or if it is an Apple device do you have private relay activated ?

[Tascon]

I use an IPad with VPN

[Annie+UK]

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@Tascon wrote:

I use an IPad with VPN

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Sky don't support VPNs to bypass geofencing

[caesarome]

@Tascon 

Try disabling the VPN and then see it the app works.