Sky Go errors on Chromebook

[RachelN76]

I'm having problems with Sky Go on my Chromebook. 

It's always worked well until today. Earlier today I called customer services for about the hundredth time to sort out some billing issues (still not sorted) and they took some things off my account - ad skip, wifi max. 

now I'm getting all kinds of errors - the long number that means it's a router issue, 2001, 0-01 and others I can't remember. 

wifi is full fibre 500 running through a mesh system to get it upstairs. All wifi access is fine for everything else. Just Sky Go that's a problem. 

ive deleted and re downloaded the app. Logged out and in again. Reset the router. Turned laptop off and on again. Can't think of anything else to try. 

It works for a short time - maybe 10-15 mins then error messages again. 

Any ideas?

[caesarome]

@RachelN76 

I believe 0-01 is a wrong subscription error so what is it you are trying to view when you see this and what was removed from your account ?

[RachelN76]

I've been watching channel 5 and now Sky Atlantic. Sky Atlantic was definitely NOT removed (adding it is what started the whole debacle), and I presume everyone has channel 5?

errors appear intermittently. The one I have on screen at the moment is 2001.