Sky Go error message

[Whatshappening]

When I open Sky Go on my iPad I can view some Sky channels (ie. Sky News) but cannot access other channels such as normal TV and Sky Sports, which I pay for through Sky Glass. An error message appears saying 'Sorry, something went wrong. To watch this content, please upgrade your subscription'. I've tried to resolve this through Sky's virtual chat but failed badly. 

[caesarome]

@Whatshappening 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Whatshappening an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.