Sky Go - doesn't connect with new Q box

[Anonymous]

When I try to control my new Q box from Sky Go - I get this

How do I register a new Q box on Go ?

Previously - my HD box worked fine !

I can still view live channels

Just not record or view recordings

WHY ?

[caesarome]

Do you have a multiscreen sub ?

Is the Sky Go app on a device that is on the same Wifi network that your Q box is on ?

[Anonymous]

@caesaromeyes and yes

I have a VIP account so run unlimited devices It fails on PC and Android

[caesarome]

When you are not using your Q box have you tried rebooting it at the mains ?

[Anonymous]

@caesaromeyes tried that through necessity ( it has frozen twice)

No difference

[Laing1 · Accepted solution]

@Anonymous if you cannot set up recordings from the Sky Go  app  try the following 

If you still have the Sky+ app log into that If you don't have the Sky + app download it and log in.

Ignore the message about having Sky Q and needing to download the Q app the Sky go app replaced this

once in the + app press the spanner at the top left goto recordings and downloads and you should be able to set your Q box in there for remote record and remote download you may need your viewing card number I cant remember if its needed or not 

[Anonymous]

@Laing1

There is no settings spanner on my screen (PC or tablet versions)

There is only a cog symbol with.no settings option 

[Laing1]

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@Anonymous wrote:

@Laing1

There is no settings spanner on my screen (PC or tablet versions)

There is only a cog symbol with.no settings option 

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did you download the Sky + app to your phone ?  the spanner is in the Sky + and not the Sky go app

[Anonymous]

@Laing1 

I installed both "Go" and "+" on my tablet - I have since then uninstalled "+" leaving Go

I have installed just "Go" to my laptop and neither my tablet or laptop allow downloading !

I can watch any/all Sky channels on either/both devices but not record to Q box or local on either....

[Laing1]

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@Anonymous wrote:

@Laing1 

I installed both "Go" and "+" on my tablet - I have since then uninstalled "+" leaving Go

I have installed just "Go" to my laptop and neither my tablet or laptop allow downloading !

I can watch any/all Sky channels on either/both devices but not record to Q box or local on either....

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Hi @Anonymous looked at both my phone and my tablet and taken screen shots of the Sky+ app they both have the spanner at the top left hand side of the Sky+ app see below 

Once you click on the spanner in the Sky+ app it will tke you into the following screen 

 choose the frecording and download to take you into seeting your box/card as below

this should allow you to then remote record 

another thing to check on the Sky Go app is to go into settings and check that connect to Sky Q box is turned on its the third option down on my phone 

[Anonymous]

There is NO spanner on my Go installation

on my PC

Or on my tablet

[caesarome]

You are on the wrong app @Anonymous as the images posted by @Laing1 @come from the Sky+ app which can only be installed on your tablet so give this a try.

[Gerrie1]

does not help

[Gerrie1]

still can't get my SKY Q BOX in the bedroom working 

[caesarome]

@Gerrie1 

In what way is it not working and how is this connected to Sky Go (where you are posting on here ) ?