Sky Go blank screen on MacBook

[Sonicscrewup]

Hello

Whenever I try to use Sky Go on my MacBook, I get the blue screen with the big white play button, but nothing else. It just freezes there. It used to work fine. This is a new problem. I've uninstalled and reinstalled. Deleted caches. I've tried with other apps closed including browsers. 

what's going on?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you Sonicscrewup. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks