Sky Go app not playing

[smcmxcv]

Signed up to Sky Stream Monday and was able to use Sky Go immedietly. As of last night, its saying I need to upgrade my subscription to watch any channel, on both the Apple TV app and iPhone app. 

I am correctly logged in to the correct Sky account, Sky Stream puck is connected.

What can I do?

[caesarome]

For Apple TV you will need the Whole Home package, this isn't required for your iPhone though as what you should be able to view should match your TV subscription.

[smcmxcv]

Neither is working. Tried MacBook also, same issue.

[smcmxcv]

And also I've tried uninstalling and reinstalling apps, signing out and back in again. Issue persists

[caesarome]

@smcmxcv 

Is your account linked to your ID as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[smcmxcv]

Yes I can see account number in My Sky app

[smcmxcv]

@caesarome Any other suggestions as to what it could be?

[smcmxcv]

This issue still persists. I am unable to use SKYGo

[caesarome]

@smcmxcv 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Brill+Gill]

Thanks for escalating this. We’ve sent an invite to chat. 🙂

[smcmxcv]

I replied to the bubble but it is no longer visible For the last 6ish hours

[smcmxcv]

Hello, th bubble still isn't visible and query isn't resolved. Can you invite me to message again?

[smcmxcv]

Still waiting for help!

[caesarome]

I did escalate your post 5 days ago so if there is no contact from them you will have to call or use social media to make contact.

[smcmxcv]

I did get contact from them, and gave my account number in the chat bubble, then the bubble disappeared. I have been trying to get a response since, even messaging them directly.