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Discussion topic: Sky Go access outside Ireland

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This message was authored by: markskygo

Sky Go access outside Ireland

I am a Sky TV customer and trying to access it in Portugal. I am with Sky Ireland.

 

Error message PFE 9009 showing saying I need relevant Sky TV subscription. I do have relevant TV subscription.

 

Pleaser help

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This message was authored by: caesarome

Re: Sky Go access outside Ireland

Posted by a Superuser, not a Sky employee. Find out more

@markskygo 

What is it that you are trying to access via the Sky Go app sonos it live TV or catch or boxset content ?

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This message was authored by: markskygo

Re: Sky Go access outside Ireland

Trying to access live TV

This message was authored by: caesarome

Re: Sky Go access outside Ireland

Posted by a Superuser, not a Sky employee. Find out more

@markskygo 

Make sure you are not running a VPN or the private relay function if you device is an Apple one

 

Other than that all you can do is to use one of the social media links at the bottom of this page to get some help with this.

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This message was authored by: markskygo

Re: Sky Go access outside Ireland

I don't have a VPN

This message was authored by: TimmyBGood

Re: Sky Go access outside Ireland

Posted by a Superuser, not a Sky employee. Find out more

@markskygo 

 

Did you use Sky Go successfully back in Ireland before travelling?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: markskygo

Re: Sky Go access outside Ireland

Yes, i downloaded a number of programmes to watch whilst travelling.

 

I didn't try watching live TV though.

 

I will do when I am home.

This message was authored by: caesarome

Re: Sky Go access outside Ireland

Posted by a Superuser, not a Sky employee. Find out more

How long has it been since you last used Sky Go in Ireland ?

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