Sky Go PS5 Outdated

[Greenfingers001]

Thank you for escalating this. We’ve sent norman5505  an invite to chat 🙂 

[Messyboy]

I'm having the same issue I thought I had sky go Extra or is it because my sky glass no longer whole home package?

[KevNewMedia]

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@Messyboy wrote:

I'm having the same issue I thought I had sky go Extra or is it because my sky glass no longer whole home package?

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That's correct @Messyboy - you need the whole home subscription to watch on games consoles

[Greenfingers001]

Update:

Spoke with @Norman5505 and there was no Sky go extra on the account, added the vip offer.

Thanks again for the escalation have a great day 🙂

[Norman5505]

Thanks for the help @Greenfingers001 and also thanks to @caesarome for escalating the problem

everything working well on the PS5, thanks

[PG4815]

Hi there,

I updated my PS5 app last night and then couldn't log in? My details are definitely correct as I logged in on the website after and on my tablet. I just keep getting 'my username and password don't match' on my PS5. I have checked through this thread and I do have Sky Go Extra on my account so I'm not sure why this is happening...any help?

Thanks!

[caesarome]

@PG4815 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Norman5505 an invite to chat 🙂 

[Lisa-P1987]

Update - Spoken to Norman5505 - we tried accessing the account but it is locked to a special team which we provided contact info for 🙂

[maureen+speed]

I have already made a post and had not one reply from sky . My app does not work after I updated it . Can anyone help me please thank you . 

[Annie+UK]

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@maureen+speed wrote:

I have already made a post and had not one reply from sky . My app does not work after I updated it . Can anyone help me please thank you . 

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I have escalated your post to a Sky Staff Expert

Check out the link below that explains the process
Escalating a post to a Sky expert

[SkyPeach33]

Hi there

I have updated to the new PS5 app and getting this message when I login even though I do already have Sky go extra, please can someone help?

Thanks

[caesarome]

What message are you seeing, if it is the upgrade one the are you a Sky Q or Sky Glass customer ?

[SkyPeach33]

I'm getting the "you need sky multiroom or sky go extra" message and I have Sky Glass (used to have Sky Q). I still have Sky Go Extra and have been using it until I upgraded the PS5 app. 

[caesarome]

With Sky Glass you also need the Whole Home package before being able to use the app on your console.