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Discussion topic: Sky Go - No Internet Connection - FALSE

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EddieX
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Sky Go - No Internet Connection - FALSE

‎11 Nov 2024 10:07 AM

SkyGo app, running, WiFi and Win 11 laptop

 

It keeps reporting "No internet connection" which is incorrect

 

Does anyone have any suggestions please?

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caesarome
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Re: Sky Go - No Internet Connection - FALSE

‎11 Nov 2024 10:13 AM

Posted by a Superuser, not a Sky employee. Find out more

I suppose you have rebooted your laptop after closing Sky Go down first ?

 

If so have you tried disabling the Wi-Fi connection, closing down and reloading the Sky Go app and after it has finished loading wait a few minutes before turning on the Wi-Fi again ?

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EddieX
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Re: Sky Go - No Internet Connection - FALSE

‎11 Nov 2024 10:20 AM

Hi-Caesarome,

 

Yes all the usual re-boots laptop/router.

Firewall + Antivirus disabled

 

Services ie Netflix work fine via Firefox browser - its just SkyGo I hve an issue with

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