@AJH68 wrote:
and was told that as I had a sky mobile contract, I still had sky go extra
I think what you were told was incorrect:
https://www.sky.com/help/articles/what-is-sky-go-extra
You’ll need a Sky Multiscreen or Sky Glass/Sky Stream Whole Home subscription, or you can pay the monthly cost to use it (Sky+ and Sky Q customers only).
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