Sky Go Error Codes 50-1 and 91-1

[Rat1010]

Following years of no issues of watching SkyGo on my iPad, I am now getting error codes 91-1 and 50-2. If I delete the app and reload then it works the first time of using and then the error codes come back. Very frustrating! Going on holiday in 2 days and want to download films etc for the kids. 

[caesarome]

@Rat1010 

When you see the 91-1 error is it when watching live TV or if you are trying to download content to the app itself ?

[Rat1010]

When I try and download something. I can't watch anything as the other error code appears when I try to!

[caesarome]

To download content you need Sky Go Extra on your account so do you have this ?

[Rat1010]

Yes I do, I've never had an issue before and both of these error codes seem to have appeared at the same time. 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Rat1010 an invite to chat.

[john.c.allen]

Having the exact same 91-1 error when trying to watch downloaded content. What was the resolution to this?

[caesarome]

@john.c.allen 

Do you have Sky Go Extra on your account ?

[Iphonebore1]

What is the fix? Tried restarting, reinstalling nothing works. I have sky go subscription

[caesarome]

@Iphonebore1 

What are you doing with the Sky Go app (watching live TV, trying to download something etc) and whar error are you seeing ?

[KarenBl]

I have exactly the same problem, I've happily streamed on Sky Go for years and all of a sudden I'm getting these error codes.  I'm able to stream the first programme after deleting and reloading the app but then I get the error messaged again the following day.  What was the solution to @Rat1010 problem?