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Discussion topic: Sky Go Error Codes 50-1 and 91-1

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This message was authored by Rat1010 This message was authored by: Rat1010

Sky Go Error Codes 50-1 and 91-1

Following years of no issues of watching SkyGo on my iPad, I am now getting error codes 91-1 and 50-2. If I delete the app and reload then it works the first time of using and then the error codes come back. Very frustrating! Going on holiday in 2 days and want to download films etc for the kids. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go Error Codes 50-1 and 91-1

Posted by a Superuser, not a Sky employee. Find out more

@Rat1010 

When you see the 91-1 error is it when watching live TV or if you are trying to download content to the app itself ?

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Rat1010
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This message was authored by Rat1010 This message was authored by: Rat1010

Re: Sky Go Error Codes 50-1 and 91-1

When I try and download something. I can't watch anything as the other error code appears when I try to!

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go Error Codes 50-1 and 91-1

Posted by a Superuser, not a Sky employee. Find out more

To download content you need Sky Go Extra on your account so do you have this ?

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Rat1010
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This message was authored by Rat1010 This message was authored by: Rat1010

Re: Sky Go Error Codes 50-1 and 91-1

Yes I do, I've never had an issue before and both of these error codes seem to have appeared at the same time. 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go Error Codes 50-1 and 91-1

Posted by a Superuser, not a Sky employee. Find out more

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Go Error Codes 50-1 and 91-1

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Rat1010 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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