06 Aug 2024 06:47 PM
Following years of no issues of watching SkyGo on my iPad, I am now getting error codes 91-1 and 50-2. If I delete the app and reload then it works the first time of using and then the error codes come back. Very frustrating! Going on holiday in 2 days and want to download films etc for the kids.
06 Aug 2024 09:51 PM
Posted by a Superuser, not a Sky employee. Find out moreWhen you see the 91-1 error is it when watching live TV or if you are trying to download content to the app itself ?
06 Aug 2024 09:55 PM
When I try and download something. I can't watch anything as the other error code appears when I try to!
06 Aug 2024 10:01 PM
Posted by a Superuser, not a Sky employee. Find out moreTo download content you need Sky Go Extra on your account so do you have this ?
06 Aug 2024 10:11 PM
Yes I do, I've never had an issue before and both of these error codes seem to have appeared at the same time.
06 Aug 2024 10:22 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
07 Aug 2024 08:07 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Rat1010 an invite to chat.
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