Sky Go Error Code 4090

[LindaBurton]

My Sky worked untill yesterday and then it cut out and I have not been able to watch anything since?

thank you 

[caesarome]

@LindaBurton 

Make sure your Sky account is linked to your Sky ID, to do this see if you can access this link to view your online Sky bills:

https://www.sky.com/manage/bill/

You might then be asked to link it to your ID and you will need your Sky account number or your viewing card number to do this.

[LindaBurton]

For some reason I have now managed to get it to work by signing out and then signing in with a recently set up SkyID and password that is different to the My Sky and password and this seems to have worked but why did it decide to just cut out mid programme yesterday?

Have Sky changed just changed how you sign in or something?
I only recently set up the new SkyID because I couldn't download films that I bought on Sky Store and was told I had to set up a SkyID which worked but had never had to do this before either!

[caesarome]

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@LindaBurton wrote:

Have Sky changed just changed how you sign in or something?
I only recently set up the new SkyID because I couldn't download films that I bought on Sky Store and was told I had to set up a SkyID which worked but had never had to do this before either!

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Sky has not changed anything but it does appear that it could be something to do with you setting up this new ID, at least you have ot working now.

[LindaBurton]

I set the new Sky ID up (purely because I couldn't download movies I'd bought) weeks ago but I still sign into MySky with my original one email and password and I'm still confused as to why the programme I was watching on Sky Go last night only decided to cut out half way through a programme I was watching and only using the new Sky ID let me get it back.  Confused!

[jackie3004]

Mines done the same 

[caesarome]

@jackie3004 

Give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services