Sky Go App not working

[Raycarroll58]

My Sky Go will not connect through WiFi but will through my mobile data. Keeps buffering on live Tv and downloading I have called Sky five times and was told it was a Sky Technical Issue, that was three weeks ago when it started, no call to update me on the status. I have tried uninstalling and reinstalling numerous times as requested by Sky advisor, different devices to no avail.

[N_chill · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141